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The grocery retailer has reversed its ruling not to grant paid work to an autistic man after initially saying he had to discontinue stacking shelves at the branch where he had donated his time for four years.

In July, Tom's mother asked whether her adult child the individual could be provided a position at the supermarket in the Manchester area, but her request was eventually rejected by the supermarket's headquarters.

This week, alternative retailer the grocery chain said it sought to give Tom compensated work at its local branch.

Addressing Waitrose's U-turn, Frances commented: "We are going to evaluate the situation and choose whether it is in what's best for our son to resume working... and are having additional conversations with Waitrose."

'Looking into the matter'

A spokesman for Waitrose said: "We'd like to see Tom resume, in compensated work, and are requesting assistance from his family and the non-profit to do so."

"We anticipate to welcome him again with us shortly."

"We care deeply about helping workers into the job market who might usually not be provided employment."

"Consequently, we warmly welcomed Tom and his helper into our local store to gain experience and develop his abilities."

"We have guidelines in place to facilitate volunteering, and are investigating the circumstances in this case."

The parent explained she had been "profoundly affected" by how people had answered to her sharing her family's story.

The individual, who has specific communication needs, was praised for his dedication by managers.

"He contributed over 600 hours of his time purely because he desired community connection, make a difference, and make a difference," said his parent.

Tom's mother recognized and acknowledged employees at Waitrose's Cheadle Hulme store for supporting him, noting: "They made him part of the team and were exceptionally supportive."

"I feel he was just flying under the radar - operations were proceeding normally until it went to head office."

Tom and his mum have been supported by local official the mayor.

He wrote on X that Tom had received "truly terrible" handling and vowed to "support him to secure alternative employment that succeeds".

The mayor stated the local government body "would encourage each company - including Waitrose - to participate to our brand new diversity program".

Speaking with Frances, who announced of the employment opportunity on BBC Radio Manchester, the elected official commented: "Well done for bringing attention because we need a huge awareness campaign here."

She agreed to his invitation to serve as a representative for the initiative.